Films and articles for our Members

Weekly digest

Visa plays with the look, feel and sound of making a payment, while Try and ThredUp experiment with how we shop for goods online, in this week’s round-up of digital developments.

Weekly digest

This week in digital: voice-activated digital assistants from Moet Hennessy, Target’s mobile payment app, and the Augmented Humanity trend.

Weekly digest

A download of developments and insights in digital, from VR shopping experiences to chatbot gift guides for the festive season.

Shipping forecast

Shipup co-founder Romain Ogiela discusses missed opportunities for enhancing the post-purchase experience, and how online retailers can make the most of them.

Weekly digest

From the Smellable VR trend to Estee Lauder offering personalised skincare advice via Google Home, we present the week’s developments in digital.

Reframing retail

We chat to Tom Broughton, founder of Cubitts, about his experience of taking the online spectacles brand offline, and what he’s learned along the way.

Weekly digest

This week in digital: Exploring the success of Marriott’s army of chatbots, and new AR innovations from Blippar and Apple.

Zx Stories: Sam Broder

The latest in a series of short films with the Zx Ventures team, product manager Sam Broder discusses how digital is changing the way new features are launched and tested.

Weekly digest

This week in digital: Amazon’s AR visualiser lets you picture products in your home, while Pepsi’s new chatbot takes drinks orders at events.

Weekly digest

A pop-up bar from Amazon and Walmart’s shelf-stocking robots feature in this week’s digest of digital developments.

Weekly digest

China’s top tech-related consumer brands, Amazon’s venture into the smart-home market, and micro-influencers feature in this week’s digital roundup.

Weekly digest

This week in digital: Qubit personalises product discovery, while eBay’s mind-tracking technology taps into shoppers’ subconscious

Zx Stories: Brian Reece

At the time Global Director of Data Strategy, Brian sheds demystifying light on getting hold of data and working with it so that the whole is greater than the sum of the parts.

Weekly digest

Visual search, voice-activated purchases and AI shopping advice feature in this week’s round-up of digital news.

Weekly digest

Biometric payment from Costcutter and Burberry’s illustrated experiments with AR feature in this week’s digest of the digital world.

Weekly digest

From Walmart’s direct-to-fridge grocery deliveries, to virtual reality shopping with Swarovski, we round up the week’s digital developments.

ZX Stories: Wyatt McBain

In the first in a series of short films with members of the Zx Ventures team, mobile engineer Wyatt shares some learnings on developments in digitally-minded design.

Weekly digest

This week in digital commerce: Target brings beacon technology to its stores, while Diageo crowdfunds a new personalisation project.

Commerce Routine

With the executive vice president of Coca-Cola recently stating that digital transformation is its top priority, we look at the trend of brands making ecommerce part of an all-engaging, consumer routine.

Weekly digest

This week in digital commerce, Whatsapp and Yoox Net-a-Porter collaborate on conversational commerce, while KFC China and Alipay play with facial payment.

Reinventing retail

Holition’s Jonathan Chippindale shares some pertinent points on using data to design adaptive experiences in-store

Weekly digest

Voice-based search from Diageo, finding the perfect fit with Levi’s Facebook chatbot, and other news and analysis from the week in digital commerce.

Weekly digest

This week’s edit of curated reading includes IFA 2017 kicking off and Amazon opening up its social influencers program.

Weekly digest

This week in digital commerce: Drone delivery in Africa, online grocery innovation from Alibaba, and designing Blockchain for supply chains.

Dynamic delivery

Data is driving us towards a future of personalised, dynamic delivery. Mike Richmond from parcel collection service Doddle tells us more.

Weekly digest

Key findings from the 2017 Q2 Shopping Index Report and a new digital OS map feature in this week’s digest of the digital world.

Weekly digest

ASOS launches visual search, WeWork looks to expand into Asia, and more news and analysis from the week in digital commerce.

Programmatic 101

Helping us explore how brands can benefit from personalisation, Improve Digital’s Angela Pellaupessy explains the advantages of programmatic advertising in a short film.

Weekly digest

Image search comes to eBay, Uniqlo dispenses t-shirts at the touch of a button, and other news and analysis from the week in digital commerce.

Personal shopping

In a short film, StyleScript’s Jonna Fassbender-van den Dungen explains how her image recognition and auto-tagging API is helping retailers deliver a more personalised experience.

Weekly digest

This week in digital commerce: Google tests autoplay videos and Amazon makes moves into healthcare.

Disrupting sleep

We speak to to Casper co-founder and MD Constantin Eis about how the company has brought all the benefits of buying online to the mattress industry.

Weekly digest

Deliveroo teams with TripAdvisor and Amazon’s Prime Day pays off: new developments and insightful analysis from around the web this week.

Picture this

As our online activity becomes increasingly visual, one company is helping marketers draw insights from images. We speak to Dashmote’s Stefan Tan to learn more.

Weekly digest

Volvo goes electric, Airbnb advocates for diversity at Cannes, and other news and analysis from the week in digital commerce.

Weekly digest

This week in digital commerce, Tesco partners with Quiqup to launch on demand delivery, and Airbnb ventures into luxury.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from Amazon’s try before you buy service to Facebooks’ efforts to tackle online extremism.

Prime Wardrobe

Amazon has launched a try before you buy delivery service, as part of broader efforts to boost its fashion offering.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from fast food picnics to an AI-created language.

Pints of opportunity

Ahead of our Women In Beer event, we interview a charity dedicated to advancing gender equality across the brewing industry.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from tech in politics to TV dinners.

Emotionally intelligent AI

Soul Machines is creating AI-powered avatars with emotional intelligence. We speak to chief business officer Greg Cross about how brands can use its lifelike chatbots.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, with Mary Meeker’s internet trends and Google’s King’s Cross campus.

Pop-up shop

We speak to Ross Bailey, Founder and CEO of Appear Here, about the changing role of physical retail.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from book stores to laundry-folding robots.

Online liquor store

An ecommerce marketplace for alcohol, Drizly is helping local retailers sell and deliver drinks to customers’ doors. We speak to VP of Strategic Partnerships Taylor Burton to learn more.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from understanding personalisation to publisher-curated beauty boxes.

Addressing the last mile

After speaking at our Doors, Drones & Deliveries event, Olivia Rzepczynski explains how what3words’ global addressing system is making last mile delivery more efficient.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from a leading retailer’s move into grocery delivery to the ethics of IoT.

Connected groceries

Walmart’s IoT platform could automatically re-order products when running low, promising opportunities for more personalised marketing.

Citymapper’s Smartbus

As the transport app launches an experimental bus route in London, we consider how responsive buses will impact passengers and public transport.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from Wal-Mart’s moves into digital to diversifying AI.

Make it personal

Channel4 has just launched a TV ad that addresses the viewer by name, yet new research shows that the majority of brands are failing to deliver personalised digital experiences.

New in store

To learn how technology and changing consumer expectations are impacting the industry, we speak to Will Treasure, Director of Operations at retail strategy consultancy, Javelin Group.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from Yann LeCun to the launch of Amazon’s Echo Look.

Virtual retail

We speak to Sol Rogers of VR studio REWIND about how brands can move beyond marketing gimmicks, to fully integrate the technology into their approach.

Made to order

To get a different take on the advantages of on demand delivery, we speak to MADE.COM Commercial Director Annabel Kilner about its made to order model.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from personalised pricing to Facebook’s social VR app.

The personal touch

We consider three approaches to personalisation, to learn how retailers are using data to deliver tailor made experiences.

Fast fashion

Continuing our exploration of last mile delivery, we consider two new services from Farfetch and Net-a-Porter, that are offering convenience fit for the luxury consumer.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, with two corporate incubators and a new take on the gig economy.

Shop till you drop

Startup Dropit’s same day service takes items bought in bricks and mortar stores, and delivers them straight to shoppers’ doors.

At your service

Digital technologies are driving consumer demand for convenience across the board, argues Holition’s Jonathan Chippindale, and not even luxury is immune.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, featuring the beauty boom and a world without smartphones.

Augmented beauty

By developing AR apps and bringing technology in store, beauty brands are using emerging tech to personalise the trying and buying of makeup.

Service chatbots

In the final post in our chatbot series, we explore how the technology can provide customer service and support.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from direct-to-consumer snacks to drone-delivered pizzas.

Made for mail

To answer demand for convenience and reduce delivery’s inefficiencies, companies are designing products with mailboxes in mind.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from voice ordering with barista bots to a boycott on YouTube ads.

Content chatbots

As we continue to explore how businesses can benefit from bots, we take a look at how the technology can create engaging content.

Work beers, delivered

Co-founder Tim Deeks talks to us about how startup Hopt is sating consumer thirst for convenience and tackling the challenges of last mile.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from mixed realities to personal stylists on Whatsapp.

Commerce chatbots

For the first in a series of posts exploring how businesses can benefit from bots, we turn our attention to commerce chatbots.

Supplying demand

Canvas8 Editor Jo Allison shares how consumer expectations of delivery are evolving, and what retailers can do to keep up.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from diversity in tech to AI and emotional intelligence.

Overcoming on demand

Bringg Founder & CEO Raanan Cohen explains the main challenges of last mile delivery and how to combat them once and for all.

Interesting Finds

We take a look at Amazon’s Interesting Finds feature, that combines curated collections with considered product imagery to make browsing on the platform more appealing.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from to discriminative shopping to deliveries on the moon.

Quick fix

With our Doors, Drones & Deliveries event fast approaching, Quiqup CEO and Co-founder Bassel El Koussa shares how his startup is conquering the last mile.

Weekly digest

Five pieces of knowledge or news we’ve seen around the web this week, from banking bots to a drone-launching delivery truck.

Designing for wellbeing

As we continue to explore mobile engagement, we speak to the app designers going above and beyond to support vulnerable users.

Microcopy matters

Following our recent Round Table discussion around apps, we explore the role of microcopy in creating engaging digital experiences.

Bricks and clicks

Following the news that two thirds of online purchases will happen via mobile by 2020, Bazaarvoice’s Prelini Udayan-Chiechi describes the future of in-store retail.

Roses are red

We catch up with Bloom & Wild Co-founder Aron Gelbard about the challenges of running a flower delivery company on Valentine’s Day.

The app agenda

Continuing our discussion on mobile engagement, we talk to the Guardian’s Rob Phillips about streamlining design, notifications and the ethics of personalisation.

Dynamic addresses

Customer expectations of delivery services have never been higher. To find out how businesses can keep up, we explore interactive addressing systems.

Magic number three

Ahead of our Doors, Drones and Deliveries event, we spoke to what3words Co-founder Chris Sheldrick about how his addressing startup is transforming the last mile.

Homing in on mobile

Soho House’s Digital Director Kris Shaw tells us how he is evolving the club’s House Seven App and the challenges of including multiple functionalities.

Pioneering Partners

Building on what we learned at our London and Paris events, we speak to accelerator MassChallenge about their research into startup and corporate collaborations.

This Year & Next

In another edition of our This Year & Next series, gig-booking platform DICE founder Phil Hutcheon tells us what he learned this year and the big issues in e-commerce for 2017.

This Year & Next

Continuing our series of interviews asking Members to look back on 2016 and forward at what next year will hold, we speak to Mark Roberts, founder of online marketplace Beer Hawk.

This Year & Next

As part of a series of interviews asking Members to look back on 2016 and forward at what next year will hold, we speak to online supermarket Ocado’s head of product and merchandising Hannah Gibson.

This Year & Next

The first in a series of interviews asking Members to look back on 2016 and forward at what next year will hold, we speak to health supplement startup Evermore’s Nina Mannheimer

Creator network Vidsy

Vidsy Co-founder Gerard Keeley joined the panel for our recent event exploring smart partnerships between big companies and leaner startups. In this short film he and his partner Archie Campbell share the story behind their content creation platform.

Accelerating Paris

After Numa played host to the launch of ZX.YCN in France, Head of Innovation Claudio Vandi describes how the accelerator makes connections between startups and corporates. We also hear from participant Géraldine Bal, founder of artisan furniture marketplace HOPFAB.

Activity platform Airkit

We speak to Parisian startup Airkit about working with accelerator NUMA, the company’s pivot from its original idea and the importance of listening to your customer.

Learning via ZxLerator

In advance of next week’s Member Event — we spoke to ZX Ventures’ Maisie Divine, to discover how AB InBev is tapping talent from both internal and external teams, to help foster innovation within the company.

Internal innovation

As John Lewis invests in three of the start-ups to go through its 2016 JLAB incubator programme, we caught up with Innovation Manager John Vary to hear more about the thinking behind the support.

Founders Factory

Filmed to coincide with our coming Start Up Stories on the 15th of November — George Northcott sets out the accelerator’s corporate-backed model, alongside Gerard Keeley from Vidsy — one of the early-stage companies to have recently passed through the programme.

Members’ Learnings: HelloFresh’s Lucia Kreuzer

Delivering recipe boxes to people’s doors, HelloFresh has been using a subscription model to help make cooking at home more convenient. We spoke to its Head of Business Strategy and Insights to learn more.